Recently, the car received a series of complaints network platform for more than accepted on Changan Star spontaneous complaints, which spontaneous combustion are in a year, has not conducted any modification, but has refused to recognize the quality of Changan Automobile caused, directly with the manufacturers the case of communication without result, car owners who have landed a complaint complaints network, hopes to influence the platform for companies to address the issue!
Changan Automobile frequently caused spontaneous combustion in the end is a quality problem, or the existence of the human factor? fire department report identified How is it? With these questions, the recent car complaints network (www.qctsw.com) conducted a detailed understanding of this.
Changan Star S460: 8 months after moving spontaneous
2009 年 12 29, Chongqing, Miss Xia Jiang Jin million in sales company to purchase a Friends of Changan Star S460, and has since been in the service station for normal maintenance, the vehicle has not been modified, but the car 8 months later still in the running spontaneous combustion occurs.
Miss Xia description: at 15:00 on September 8 2010, driving the streets in the town when the Zhu Jiang Jin sudden spontaneous combustion, due to lack of fire fighting tools, vehicles eventually burned to the ground. spontaneous combustion occurred, fire, traffic police, Chang'an Automobile service stations and insurance companies to conduct a survey of the scene.
fire brigade later issued a loss of 41,800 yuan.
Jiangjin at Changan Automobile service center staff also investigate the scene, and photographed the evidence, there is no report on the identification of suspicious fire proposal, the last vehicle to be back Spontaneous CASE automotive service centers, Since then, Miss Xia claims began the difficult process.
the car ignition is convinced that quality problems, and the fire report also ruled out the external fire source, so Miss Xia Jiang Jin car service centers continue to negotiate with, requiring their claims, but the service station staff just kept her patient, but no clear statement, Miss Xia persevere in the negotiations, the service station for the final Miss Xia gives an unacceptable proposal: If Miss Xia Changan car to buy can give two or three thousand dollars of concessions.
dissatisfaction with service stations as a solution, then Miss Xia has repeatedly conducted negotiations with the Changan Automobile, Chang'an customer service but are not found every time the leadership, leadership meetings, negotiating and many other reasons for delay, desperation, Miss Xia recommendation of a friend complained to the automotive network has been complaints.
network when complaints about car manufacturers to deal with complaints forwarded to the same day gave feedback on the matter Changan Automobile: According to Analysis of fire and our on-site analysis, the vehicle can not see the fire point, probably caused by the external fuel, in order to reflect the Chang family services, in consultation with users has been given preferential car.
network follow-up in the car under the complaints the same day, summer lady got a new solution: the car offers from the two thousand dollars raised to two million.
the new program relative to the old program has made significant progress, coupled with Rights on the setbacks encountered since let Miss Xia disheartened. So Miss Xia finally agreed to offer the new car program.
while accepting the car manufacturers offer programs, but Miss Xia of Chang attitude of the car is still brooding, and she knew that if not friends suggested that she complained to the car network complaints, now is certainly entangled in them and manufacturers, so the matter can be resolved quickly, simply because the forced auto manufacturers to network complaints pressure, just want a quick fix.
users have the same manufacturer does not endorse the practice. For example, many users involved in the evaluation of the results, including that program only 3 votes against as high as 95.24%.
Changan Star Generation 2: six months after moving from Miss Xia of spontaneous combustion
just ten days, Mr Ho, also from Chongqing also experienced similar Miss Xia of the ignition troubles.
Ho's Changan Star Generation 2 11 March this year to buy from September 18, 2010 just after half time, when spontaneous combustion, mileage 17,500 km.
Ho Description: driving in the car the same day to South Peng Yuxiang Solitaire road speed, the drive shaft break off the fuel tank, fuel leak caused by spontaneous combustion, the vehicle was completely destroyed. due to spontaneous combustion when suddenly, the fire fierce, though he safe from the scene, but car worth more than 20 million two measuring instruments, and some measurement tools were destroyed, brought him huge economic losses. In order to find a solution, he Blockbuster numerous experiences of finding car dealers Rongchang Star 4S shop communication solution , but it was as a br> The first time was the day after the owner complained, that is, October 29, Chang's reply is: communicate with the users to solve the off the scene of the accident by the user, our company can not find the fire started in the vehicle, causing the accident can not analyze the reasons, it is not our cause quality problems, so no compensation communication solution for 5 days by the Changan Star Ho month after the ignition, the vehicle owner to another Chang bitter taste to the spontaneous combustion.
reported, according to DragonSoft: 13 am today, a van driving to the Jiulongpo Changan overpass XIEJIAWAN , the sudden spontaneous combustion, but fortunately the car was not injured they escape in time, but the car did not carry away bad luck a few goats, as the vehicles were burned.
Experts: Toyota is a warning to beware of making the same mistakes
Changan Automobile Air since integration among its domestic car business after a four car group, to catch up with the traditional Big Three auto group, Chang started from the beginning of the year trip around crazy expansion, the goal is 5 years production capacity to 300 million, 10 years 500 million. Chang'an crazy expansion also led to a number of questions.
aggressive expansion for Chang, car complaints network commentator has a different view of Dachen:
Toyota, the mighty empire earlier this year was gas pedal down a little, and even global auto makers scared into a cold sweat. Even Toyota, known for rigorous expansion in the fast time will forget about the quality, the rapid expansion of Chang'an Automobile, how can it not worrying Toyota's footsteps into it .-- complaints online in the car, Chang, Department of the volume of complaints is not the brand of the low volume of complaints Changan mini-car this year, although only 100 cases, but for the micro car, it has been called is a big complaint. In addition, only in the car a short time to focus on a number of online complaints Changan Star spontaneous combustion vehicles, Is it just chance? when companies again and again denied the quality of the time, may have to over the quality of products may also be defective?
What family services, and do not know why things move even more. On the contrary, Changan Automobile owners in dealing with the issue to the feeling is entirely in the more services and content to support its brand to move upwards, there is no advantage in the absence of the premise of the brand, the only solid good service, will it be possible to win the trust of the owner, with the homogenization of products, the last business Competition is the service that the user's mouth beer, who the first step, one who will take the initiative in the future, Changan Automobile, you can think it over?
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